PokerioMokykla.com aims to provide accurate and useful information. However, if you have any complaints about any content or services offered on our website, we encourage you to contact us so that we can quickly and effectively resolve your issues.
How to Submit a Complaint
If you wish to submit a complaint, please contact us using one of the following methods:
● Email: Send your complaint to [email protected].
● Online Form: Submit your complaint using our contact form at [email protected].
When submitting a complaint, please provide as much information as possible, including any relevant documents or evidence that support your case.
Confirmation of Your Complaint
Within two business days, we will confirm that we have received your complaint and provide the name of the person handling it. If your complaint is complex or requires more time to resolve, we will provide an interim update within ten business days.
Investigation Process
Upon receiving your complaint, we will conduct a thorough investigation. We strive to resolve all complaints as efficiently as possible. Depending on the nature of your complaint, possible outcomes may include providing additional information, clarifying content, or implementing corrective actions.
Resolution of the Complaint
We aim to resolve all complaints within ten business days of receipt. If we are unable to meet this timeframe, we will contact you to explain the reasons for the delay and provide a revised timeframe.
Escalation Process
If you are not satisfied with the resolution provided, you can escalate the complaint. Contact PokerioMokykla.com via email at [email protected] to discuss further steps. We will thoroughly review the case to ensure a fair and satisfactory resolution.
Record Keeping and Feedback
We record all complaints and responses for internal purposes for at least six months. Our management team reviews all complaints to identify trends and areas for improvement. Your feedback is invaluable in helping us improve our services and address any issues.
Important Aspects
● When submitting a complaint, ensure that all information and evidence are accurate and complete. Insufficient or incorrect information may result in your complaint being dismissed.
● We do not tolerate unfounded accusations. Ensure that your claims are supported by relevant evidence before submitting them.
● If you are submitting a complaint about specific content, such as an article or review, clearly identify the content and the issue you wish to address.
We are committed to resolving your concerns quickly and fairly. Thank you for helping us maintain the high standards of PokerioMokykla.com.
