{"id":997301,"date":"2024-09-27T15:24:13","date_gmt":"2024-09-27T13:24:13","guid":{"rendered":"https:\/\/pokeriomokykla.com\/complaints-policy"},"modified":"2025-04-28T22:59:31","modified_gmt":"2025-04-28T20:59:31","slug":"complaints-policy","status":"publish","type":"post","link":"https:\/\/pokeriomokykla.com\/en\/complaints-policy","title":{"rendered":"Complaints Policy"},"content":{"rendered":"<p>PokerioMokykla.com aims to provide accurate and useful information. However, if you have any complaints about any content or services offered on our website, we encourage you to contact us so that we can quickly and effectively resolve your issues.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/pokeriomokykla.com\/en\/complaints-policy\/#_How_to_Submit_a_Complaint\" >\u00a0How to Submit a Complaint<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/pokeriomokykla.com\/en\/complaints-policy\/#Escalation_Process\" >Escalation Process<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/pokeriomokykla.com\/en\/complaints-policy\/#Record_Keeping_and_Feedback\" >Record Keeping and Feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/pokeriomokykla.com\/en\/complaints-policy\/#Important_Aspects\" >Important Aspects<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"_How_to_Submit_a_Complaint\"><\/span>\u00a0<strong>How to Submit a Complaint<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u00a0If you wish to submit a complaint, please contact us using one of the following methods:<\/p>\n<p>\u25cf \u00a0 \u00a0 \u00a0 Email: Send your complaint to info@pokeriomokykla.com.<\/p>\n<p>\u25cf \u00a0 \u00a0 \u00a0 Online Form: Submit your complaint using our contact form at info@pokeriomokykla.com.<\/p>\n<p>\u00a0When submitting a complaint, please provide as much information as possible, including any relevant documents or evidence that support your case.<\/p>\n<p>\u00a0<strong>Confirmation of Your Complaint<\/strong><\/p>\n<p>\u00a0Within two business days, we will confirm that we have received your complaint and provide the name of the person handling it. If your complaint is complex or requires more time to resolve, we will provide an interim update within ten business days.<\/p>\n<p>\u00a0<strong>Investigation Process<\/strong><\/p>\n<p>Upon receiving your complaint, we will conduct a thorough investigation. We strive to resolve all complaints as efficiently as possible. Depending on the nature of your complaint, possible outcomes may include providing additional information, clarifying content, or implementing corrective actions.<\/p>\n<p>\u00a0<strong>Resolution of the Complaint<\/strong><\/p>\n<p>We aim to resolve all complaints within ten business days of receipt. If we are unable to meet this timeframe, we will contact you to explain the reasons for the delay and provide a revised timeframe.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Escalation_Process\"><\/span><strong>Escalation Process<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you are not satisfied with the resolution provided, you can escalate the complaint. Contact PokerioMokykla.com via email at info@PokerioMokykla.com to discuss further steps. We will thoroughly review the case to ensure a fair and satisfactory resolution.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Record_Keeping_and_Feedback\"><\/span><strong>Record Keeping and Feedback<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>We record all complaints and responses for internal purposes for at least six months. Our management team reviews all complaints to identify trends and areas for improvement. Your feedback is invaluable in helping us improve our services and address any issues.<\/p>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Important_Aspects\"><\/span><strong>Important Aspects<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u25cf \u00a0 \u00a0 \u00a0 When submitting a complaint, ensure that all information and evidence are accurate and complete. Insufficient or incorrect information may result in your complaint being dismissed.<\/p>\n<p>\u25cf \u00a0 \u00a0 \u00a0 We do not tolerate unfounded accusations. Ensure that your claims are supported by relevant evidence before submitting them.<\/p>\n<p>\u25cf \u00a0 \u00a0 \u00a0 If you are submitting a complaint about specific content, such as an article or review, clearly identify the content and the issue you wish to address.<\/p>\n<p>We are committed to resolving your concerns quickly and fairly. Thank you for helping us maintain the high standards of PokerioMokykla.com.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PokerioMokykla.com aims to provide accurate and useful information. However, if&#8230;<\/p>\n","protected":false},"author":9670,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[817],"tags":[],"class_list":["post-997301","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/pokeriomokykla.com\/en\/wp-json\/wp\/v2\/posts\/997301","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pokeriomokykla.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pokeriomokykla.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pokeriomokykla.com\/en\/wp-json\/wp\/v2\/users\/9670"}],"replies":[{"embeddable":true,"href":"https:\/\/pokeriomokykla.com\/en\/wp-json\/wp\/v2\/comments?post=997301"}],"version-history":[{"count":3,"href":"https:\/\/pokeriomokykla.com\/en\/wp-json\/wp\/v2\/posts\/997301\/revisions"}],"predecessor-version":[{"id":1085357,"href":"https:\/\/pokeriomokykla.com\/en\/wp-json\/wp\/v2\/posts\/997301\/revisions\/1085357"}],"wp:attachment":[{"href":"https:\/\/pokeriomokykla.com\/en\/wp-json\/wp\/v2\/media?parent=997301"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pokeriomokykla.com\/en\/wp-json\/wp\/v2\/categories?post=997301"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pokeriomokykla.com\/en\/wp-json\/wp\/v2\/tags?post=997301"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}